Shipping policy

Last updated: September 27, 2026

U.S. Shipping

Vivaromas offers free standard shipping within the United States on eligible orders placed through Vivaromas.com.

Order Processing

Most residential orders are processed within approximately 2 business days before shipment.

Processing times may vary during high-volume periods, holidays, product launches, or when an item is temporarily backordered.

Estimated Delivery Times

Residential orders: Typically 5–7 business days after processing.

Commercial diffuser orders: Typically 8–15 business days after processing, depending on product availability, destination, and shipping requirements.

Delivery estimates are not guarantees. Carrier delays, weather, holidays, incorrect shipping information, customs or transportation disruptions, and other circumstances outside our control may affect delivery timing.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order. Vivaromas is not responsible for delays or delivery issues caused by incorrect or incomplete customer-provided addresses.

Damaged or Missing Shipments

If your order arrives damaged or appears to be missing during transit, contact us as soon as possible at info@vivaromas.com with your order number and any available photos or tracking information.

Questions

For questions regarding your shipment, contact:

Vivaromas
Email: info@vivaromas.com