Refund policy

Last updated: September 27, 2026

Diffusers and Machines

Eligible Vivaromas diffusers and machines may be returned within 14 days of delivery.

To qualify for a return, the product must be returned in its original condition and include the original packaging, accessories, manuals, cables, mounting components, and other items originally included with the product.

Products that have been damaged through misuse, modified, altered, returned with missing components, or returned outside the 14-day return period may not qualify for a refund.

Fragrance Oils

All fragrance oil sales are final and fragrance oils are not returnable.

Because fragrance oils are consumable products, we cannot accept returns based on scent preference or after the product has been opened or used.

If you receive a fragrance oil that is damaged during shipping or if Vivaromas sends you an incorrect product, contact us promptly so we can review and resolve the issue.

How to Request a Return

Before returning any product, contact Vivaromas at info@vivaromas.com.

Please include:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos when the product is damaged or defective

Do not ship a return until you have received return instructions from Vivaromas.

Unauthorized returns may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or Vivaromas shipped the incorrect product, return shipping costs are the responsibility of the customer.

Original expedited shipping charges, if applicable, are not refundable.

Refunds

Once an approved return is received and inspected, Vivaromas will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit-card provider to process and post the refund after it has been issued.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us at info@vivaromas.com as soon as possible.

Please include your order number and photographs showing the issue when applicable.

We will review the situation and provide the appropriate resolution.

Questions

For return or refund questions, contact:

Vivaromas
Email: info@vivaromas.com